gb98 Privacy Policy — How Your Data Is Protected

1 Introduction & Scope

This privacy policy applies to all users of gb98's website and mobile application. By using any gb98 service, you are deemed to have accepted this policy.

Gb98 believes you own your data. We use it solely to deliver our services — nothing more. Every commitment outlined in this policy is upheld with full integrity.

2 What Types of Information Are Collected

Gb98 collects three types of data:

A) Information provided at registration

• Full name and date of birth.
• Mobile number and email address (where applicable).
• ID number (required for KYC verification).
• Registered payment methods.

B) Information Collected Automatically While Using the Service

• Login timestamps, IP addresses, and device information.
• Betting activity history and transaction records.
• Navigation patterns within the app or website.
• Browser type and operating system.

C) Information Provided via Support

• Records of communication via chat, email, or phone.
• The subject of your complaint or request.

3 How Your Data Is Used

Gb98 uses the information it collects for the following purposes:

• To create and manage your account and ensure its security.
• To process deposits and withdrawals.
• To deliver betting services and results.
• To prevent fraud and money laundering.
• To provide customer support and resolve complaints.
• To send you promotional offers with your consent.
• To improve the quality of our platform.

Your data is never sold or rented to third parties for advertising purposes.

4 Who Your Data May Be Shared With

Gb98 may share information only in the following limited circumstances:

• Payment Processors: With Mobile Pay, Nagad, or your bank — solely to complete transactions.
• Legal Authorities: When required by court order or legal obligation.
• Security Agencies: When required for fraud or money laundering investigations.
• Technology Partners: Used solely for service operations, with strict data usage agreements in place.

5 Cookies & Tracking Technologies

Gb98's website and app use cookies and similar technologies, primarily to:

• Essential cookies: To maintain your login session and manage session activity — disabling these will prevent the site from functioning.
• Performance Cookies: To identify which parts of the site are experiencing the most issues.
• Preference cookies: To remember your language, theme, or other preferences.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect login and payment functionality.

6 Special Protection for Payment Information

Gb98 applies the highest level of security for payment-related data:

• Your Mobile Pay or Nagad number is stored in encrypted form on a separate, isolated server.
• Payments are processed directly with the respective service provider — gb98 does not store complete card or wallet details on its servers.
• User identity is verified on every transaction.
• Automatic alerts are triggered for any suspicious transactions.

7 How Long Is Data Retained

Retention periods vary depending on the type of data:

• Account information: For the duration of account activity and for 5 years after closure.
• Transaction records: 7 years, as required by financial regulations.
• Support Conversations: 2 years after last contact.
• Cookies & Session Data: Automatically deleted after the session ends.

Certain records must be retained for a specified period due to legal obligations; all other data may be requested for deletion.

8 Your Data Rights

You have the following rights regarding your data on the gb98 platform:

• Right to Know: You can request to know what information gb98 holds about you.
• Right to Rectification: You may update any incorrect or outdated information.
• Right to Erasure: You may request the deletion of all data beyond what is legally required to be retained.
• Right to Restrict Processing: You can restrict the use of your data for specific purposes.
• Marketing Opt-Out: You can opt out of receiving promotional messages.
• Data Portability: You may request a copy of your data.
• Right to Lodge a Complaint: If an issue arises, you can file a formal complaint with gb98.

To exercise any of these rights, please contact our support team.

9 Minor Protection

Gb98 strictly refrains from providing services to anyone under 18. We take the following measures:

• Age verification is carried out at the time of registration.
• Identity verification is required for accounts flagged as suspicious.
• If a minor is identified, the account is immediately suspended and any deposited funds are returned.
• Parents can contact support to report any suspicious account activity.

10 Policy Updates

Gb98 may update this Privacy Policy at any time. For significant changes:

• Notifications will be displayed on the website and app.
• An SMS may be sent to your registered mobile number.
• The "Last Updated" date at the top of the page will reflect any changes.

Continued use of the platform after any changes constitutes acceptance of the updated policy.

11 Contact & Complaints

For any privacy-related questions, requests, or complaints:

• Live Chat: 24/7 support available in Bengali.
• Email: support@gb98.ws
• Submit a ticket via the Support section of the app.

Requests for data deletion or correction are aimed to be processed within 7 business days of receipt.